ResortHub
Terms and Conditions
Effective date: To be published · Version 1.0
By checking the agreement box during checkout, you confirm that you have read, understood, and agree to these Terms and Conditions.
1. Acceptance of Terms
By accessing, browsing, registering with, messaging through, booking through, or paying through ResortHub, you agree to these Terms and Conditions, the ResortHub Privacy Notice, the applicable resort listing details, and any booking-specific terms shown before payment. If you do not agree, do not use ResortHub or complete a booking.
2. ResortHub’s Role
ResortHub helps guests discover resorts, review availability, communicate with resort representatives, and submit booking and payment requests. Unless ResortHub is expressly identified as the resort operator, the resort owner, caretaker, or assigned marketing assistant is responsible for listing accuracy, resort operations, access, facilities, amenities, and the booked service.
3. Guest Information and Account Use
You may browse some features without an account. When you provide a name or alias, mobile number, email address, booking details, chat message, or payment reference, you confirm that it is accurate and that you are authorized to provide it. Do not impersonate another person, provide false information, access another person’s data, or use the platform unlawfully or fraudulently.
4. Resort Listings and Availability
Listings may be updated by resort owners, caretakers, or assigned marketing assistants. A listing, chat response, search result, or displayed date is not a final booking confirmation until required booking and payment steps are completed. Availability may change until confirmation; review final booking details before payment.
5. Booking Requests and Confirmation
A booking request may require guest details, resort selection, check-in and check-out schedule, guest count, notes, and payment information. A booking is confirmed only when the resort or authorized marketing assistant accepts it, required payment is completed or verified, and confirmation is issued through the platform or another stated channel.
6. Payments and Reservation Fees
Payments may be processed by a third-party provider such as Xendit. ResortHub does not store complete card details. Before payment, ResortHub displays the stay total, reservation fee, balance due, disclosed charges, and applicable cancellation policy. Do not send payments through unofficial channels.
7. Cancellation and Refund Policy
A guest may cancel a confirmed reservation at least seven calendar days before check-in and receive a refund of the reservation fee, less any clearly disclosed and legally permitted non-refundable processing charge. The deadline is 11:59 PM Philippine Time on the seventh calendar day before check-in. Cancellations made later are generally non-refundable, except when the resort cancels, cannot provide the confirmed service, materially misrepresents the service, a refund is required by law, or an exception is approved in writing. Approved refunds are returned through the original payment method where possible within 7–14 business days after approval.
8. Resort Rules and Guest Responsibilities
Guests must follow each resort’s rules, including check-in and check-out schedules, occupancy and visitor limits, quiet hours, safety rules, property care, and prohibited activities. Guests are responsible for everyone included in their booking.
9. Changes by the Resort or ResortHub
If a confirmed booking must be changed or cancelled, ResortHub and the resort will use reasonable efforts to notify the guest. Where the resort cannot provide the confirmed booking, the guest may be offered a comparable date or accommodation, a credit with the guest’s agreement, or a refund of eligible amounts paid.
10. Messages and Communications
By providing contact details, you authorize booking, payment, cancellation, support, and safety-related communications from ResortHub and authorized resort representatives. Marketing communications are handled separately and may be opted out of.
11. Privacy
ResortHub processes personal information under its Privacy Notice and applicable privacy laws. You may request privacy assistance, including access or correction, through the published privacy contact.
12. Intellectual Property
ResortHub’s name, logo, software, design, content, and platform materials are owned by or licensed to the platform operator. You may use the platform only for personal, lawful booking and inquiry purposes.
13. Disclaimers and Limits of Liability
ResortHub uses reasonable care in operating the platform. To the extent allowed by law, it is not liable for indirect or consequential loss arising from platform use, third-party services, information supplied by a resort, or events outside its reasonable control. This does not exclude liability that cannot legally be excluded.
14. Complaints and Dispute Resolution
Contact ResortHub first with your booking reference, resort name, dates, and a clear description of the concern. ResortHub will review the issue and work with the resort or payment provider where relevant. You may also pursue remedies available under Philippine law.
15. Changes to These Terms
ResortHub may update these Terms when necessary. For an existing confirmed booking, the terms shown and accepted at the time of booking generally apply unless a change is required by law or both parties agree otherwise.
16. Governing Law
These Terms are governed by the laws of the Republic of the Philippines. Disputes are handled under applicable Philippine law and jurisdiction rules.
17. Contact Information
For booking support, privacy concerns, or written notices, use the contact information published by ResortHub.